Home / Frequently Asked Questions

I DON'T SEE ANY PRICES

Maighan Distribution does not sell to the general public, therefore our wholesale prices are shown to our Authorized Retailers only. To request a Retailer's Access Code for the first time, to apply for a new wholesale account, or to have access to our wholesale prices, please visit our Retailers Login page.

ARE THERE MINIMUM ORDERS?

Since we sell at wholesale prices, some of our suppliers (brands and product collections) require a minimum dollar or quantity amount for orders that include their brand. These minimum amounts are clearly indicated when selecting your products. Also, some of our suppliers do not sell certain products as single units. You will find these products bundled in case packs of 2, 6 or sometimes 12 units per case. Please note that aside from each ''per brand'' minimums, Maighan Distribution has a minimum order request of $350.

SHIPPING AND DELIVERY

Once your order has been placed and your method of payment is authorized, you should receive your order within 4 to 7 business days, depending on the carrier and where in Canada your parcel is being delivered.

Our customer service department  will send you a tracking number by email once your order leaves our warehouse.

Due to occasional carrier-related shipping delays, actual delivery times cannot be guaranteed by Maighan Distribution.

Please take note that our warehouse is open from Monday to Friday only, excluding Canadian Holidays.

WHAT IF I RECEIVE DAMAGED GOODS?

Send an email to info@maighandistribution.com with your description of the challenged products and pictures and we’ll make sure the damaged goods are credited.

RETURN POLICY

Due to the nature of the products we sell, we will only accept returns and/or exchanges on products which are in its original packaging - unopened. (Exceptions may apply) Please contact us for return inquiries within 7 days of receiving your product. Please note that shipping costs cannot be refunded and the Retailer must bear the cost of the shipping back to Maighan Distribution. 

PRODUCT WARRANTY

Should the item be faulty due to a manufacturer's defect, we will be happy to assist you with a product credit or replacement in your next order.Warranties do not cover usual wear and tear, and accidental drops. Please note that some warranty matters must be dealt with the manufacturer. Upon getting notified by the manufacturer we will issue you a replacement.

I'M A RETAILER AND WOULD LIKE TO SELL YOUR PRODUCTS

Thank you for the interest. Please visit our Retailers Login. Once your Retailer's request form is completed a member of our team will get in touch with you.

I HAVE AN AWESOME PRODUCT THAT I'D LOVE FOR YOU TO REP. OR DISTRIBUTE

We are always on the lookout for any new products that we feel could be a great add-on to our brands. If you have a new or existing product and are looking for a reputable representative and/or distributor, please do not hesitate to get in touch with us. Please send us an email at info@maighandistribution.com and we'll get back to you. We currently sell to over 600 awesome Retailers across North-America in the baby/kids/mom industries as well as Eco friendly shops, Toy stores, Pharmacies and big box stores if applicable.

DOES MAIGHAN DISTRIBUTION OFFER PAYMENT TERMS?

Our Authorized Retailers are asked to pay their orders at the time of shipping. A new customer Document will be sent when they become a new Logged in retailer. We accept payments via Visa, MasterCard, Bank Wires and Interac-transfers.

I'M STARTING AN ONLINE-ONLY STORE THAT SHOULD BE LIVE SOON

Unfortunately, Maighan Distribution does not sell to online stores that are not currently live. We only work with stores that are already in operation so we can verify that the retailer qualifies for our wholesale pricing. Please get back to us once you're up and running and we'll be happy to work with you.

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Please contact us with any questions or feedback and we'll happily get back to you.